10/4/16 10:00 AM CT – A Tier1 CLEC (Competitive Local Exchange Carrier) is suffering a nationwide outage that is affecting calls incoming and outgoing from their network. This is affecting our local and 800 numbers, resulting in call failures inbound and outbound. Our provider is engaged with the carrier and has management escalation in place. We have no ETA at this time, but are requesting that information from the carrier.
E-mailing firstname.lastname@example.org is still the best method to start a support ticket.
Thank you for your patience as we work through this issue.
10/4/2016 @ 12:00 PM – Phones appear to be working for inbound and outbound calls. Thank you for your patience.